Care & Maintenance




Place mats and runners at all entrances of the home and on any non-carpeted areas adjacent to the carpet. Ensure that mats and runners are regularly vacuumed and cleaned. Additionally, consider using protective mats under office chairs around desks and computer areas.

Utilize furniture coasters for all furniture fixtures. Furniture equipped with wheels should have coasters underneath to prevent carpet damage. Always place a barrier between items with wheels and the carpet surface when moving them.

During periods of direct sunlight, remember to close blinds, curtains, and drapes to protect the carpet from fading.

Avoid using tile cleaners, dyes, mildew removers, oven cleaners, acids, drain openers, oils, lubricants, or plant foods near or on the carpet. Exercise caution when carrying items that could stain or harm carpet fibers.

Refer to the "General Terms, Limitations, and Warranty Exclusions" section for a comprehensive list of exclusions.


Regular vacuuming is crucial to prevent heavily soiled areas from becoming damaged. Routine vacuuming prolongs your carpet's lifespan and enhances its overall appearance.

If the household experiences higher traffic, has more occupants, or includes pets, more regular vacuuming is recommended.

For standard cut-pile carpets, use a vacuum with a rotating brush. However, for high-pile, looped, or cut-loop carpets, opt for suction-only vacuuming. Using a rotating brush on looped carpets might cause fuzzing or pulling.

When selecting a vacuum, consider the following features:

Adjustable Heights: Use the appropriate highest setting.

Adjustable Motor Speed: Opt for low to medium speed as needed.

Large Wheels: Ensure easy control and smooth gliding across the carpet's surface.

Beater Bar / Brush Control: Choose a vacuum with the ability to turn the beater bar or brush motor on/off, especially for loop carpets to use suction only.


Address stains promptly as they are discovered. The longer a stain remains, the harder it becomes to remove.

Gently scrape food spills from the carpet's surface using a spoon or dull knife. Avoid rubbing or pressing the food into the carpet.

Work from the stain's outer edge toward the center to prevent spreading. Blot and pat gently; refrain from rubbing or scrubbing, which could distort carpet fibers. Always use a white cloth towel for stain work.

When using mild detergent, opt for a clear, non-bleach laundry detergent. Avoid colored or cloudy detergents, as they can leave sticky residues that lead to severe soiling. Mix only 1/4 teaspoon of detergent with 32 ounces of water, followed by clear water rinsing. Repeat until all detergent residue is gone, then blot dry.

For many stains, warm water can suffice. Apply warm water to the affected area and blot dry with a towel. Water is an effective solvent for most stains and soiling.

If dealing with a large or long-standing stain, consider consulting a certified carpet cleaning professional. Stains caused by natural dyes, such as wines, fruits, and plants, require immediate attention. 


Regular vacuuming and maintenance only remove a portion of soil particles from the carpet. Some residue becomes trapped deep within carpet fibers due to foot traffic and other factors.

Luxury Carpet Tile (LCT®) can be machine washed up to 3 times. Use a mild detergent on the delicate cycle and allow it to air dry.

Be aware that high-traffic areas and entrances to the home tend to accumulate dirt and show soiling faster. Employ walk-off mats in entrance areas and flooring transitions.

Fuzzing and shedding are natural characteristics of certain fiber types. Vacuuming a few times a week can help remove excess fibers and reduce shedding.