Luxury Carpet Tiles (LCT) have a:
Plush (35 oz)
1. 15 Years Quality Assurance Warranty
2. 20 years Stain and Fade and Soil Warranty
3. 10 year Texture Retention Warranty
Super Plush (60 oz)
1. 20 Years Quality Assurance Warranty
2. Limited Lifetime Stain and Fade and Soil Warranty
3. 15 Year Texture Retention Warranty
We stand behind the quality of our products and the materials used to create them. We are constantly at work to ensure our products offer the highest quality and value in residential carpeting.
We are proud to offer products made in the state of Georgia (USA) and continuously strive to offer the best service and products in the industry. Our carpets are designed with our customers’ expansive needs in mind, and we take pride in our ability to service customers across North America.
This brochure explains the scope of each warranty and the quality you can expect from your recently installed carpet. In addition to detailed warranty coverage, this brochure also defines what is required from the homeowner to maintain a valid warranty.
Please keep a copy of this warranty along with the following important documents and resources:
- Original invoice/sales receipt
- A2’x2’uninstalled sample of your carpet
- Types of adhesives and tapes if used instead of FriXion® Pads
This documentation will provide critical information needed in the unlikely event of a claim. The uninstalled sample is recommended in case a repair or testing during a claim becomes necessary.
Thank you for choosing LCT® (Luxury Carpet Tiles) and for allowing us the opportunity to fulfill your flooring needs.
General Warranty Information
Please inspect carpet tiles for any visual defects. In case of visual defect, do not install but contact us and we will replace the affected tiles.
To protect your warranty coverage specified in the terms of these warranties, you must have proof of purchase. You must have a valid invoice and/or sales receipt showing you purchased the carpet.
Unless otherwise stated, Carpet DIY requires all carpeting to be installed indoors using proper installation procedures. Failure to fulfill any of the requirements will void all warranties. Warranties are valid for residential installations only.
LCT® Performance Warranty Details
The following outlines the Carpet DIY General Warranty Conditions and Homeowner Requirements. Please read the “Exclusion” portion of this warranty brochure and the disclaimer and limited liability details.
The following are warranties provided by Carpet DIY
LCT® LIMITED STAIN RESISTANCE WARRANTY
No carpet is fully stain-proof. Carpet DIY warrants that the surface pile of your LCT® carpet will remain stain-resistant to most household beverage and food substances for the specified warranty period in an owner-occupied residence. LCT® stain warranties exclude stains from substances such as medications, acids, caustic chemicals, insecticides, paints, plant food, iodine, rust, dyes, feces, and waxes.
Proper cleaning is essential in reducing the level of soiling in your carpet. Carpets must be vacuumed and cleaned on a regular basis to reduce soiling levels. All carpets respond to soiling differently.
LCT® solution-dyed polyester carpets include the resistance of stains from pet urine in their warranty. This coverage is for staining because of urine from a domesticated dog and/or cat. No other animals are included in the coverage. This warranty does not cover stains related to fecal matter and/or damage to the carpet's backing and/or subfloor because of pet urine. This coverage does not include odor or mold that may occur because of pet urine. LCT® provides that a tile may be machine-washed up to 3 times (see washing instructions).
The Stain Resistance Limited Warranty does not include soiling and/or staining from aggressive dyes. Examples of these stains that are not covered under the warranty include, but are not limited to: shoe polish, cosmetics, paint, acids, acne medication, drain cleaners, plant foods, candles, carpet deodorizers, vinyl and tile polishes, disinfectants, animal foods, fecal matter, vomit, blood.
QUALITY ASSURANCE WARRANTY
LCT® warrants that the purchased carpet will be free from any defects related to manufacturing during the specified warranty period. Manufacturing defects refer to any defect in the material that occurred due to a manufacturing or workmanship error. This warranty does not cover defects such as delamination, or issues related to the wear of the carpet. Matting and traffic issues are not covered under the warranty. Indentations due to furniture or other household items are also not covered. All carpets must be installed correctly and properly maintained for the warranty to be valid for the specified period. LCT® will not provide credit for labor charges for appearance-related defects that should have been noticed prior to installation.
The Quality Assurance Warranty excludes matting, crushing, or any change in appearance or pile retention. These are not manufacturing defects but maintenance-related issues. Snags and pulling of loops in the carpet are not considered defects and are not covered by this warranty.
See "General Terms, Limitations, and Warranty Exclusions" for a full list of exclusions.
FADE RESISTANCE WARRANTY
LCT® warrants that the purchased carpet will not fade from sunlight, resulting in a noticeable color change of more than one unit on the AATCC Grey Scale under normal use for the specified warranty period on the product sample. Homeowners must use proper protection (i.e. window treatments such as, but not limited to, curtains, blinds, shades, shutters, etc.) to ensure that the carpet is not overexposed to direct sunlight.
The Fade Resistance Warranty excludes yellowing or oxidation of carpeting and color change due to improper maintenance.
See "General Terms, Limitations, and Warranty Exclusions" for a full list of exclusions.
Carpet DIY warrants that the purchased carpet will not generate static greater than 5.0 kilovolts (a level not detectable by most people) within the specified warranty period.
ABRASIVE WEAR WARRANTY
LCT® warrants that the purchased carpet will not wear from abrasion by more than 10% as a result of normal foot traffic and use within the specified warranty period.
The Abrasive Wear Warranty excludes matting, crushing, traffic patterns or any change in appearance or pile retention. These are not manufacturing defects but maintenance-related issues. Snags and pulling of loops in the carpet are not considered defects and are not covered by this warranty.
TEXTURE RETENTION WARRANTY
LCT® warrants that the purchased carpet, if installed and properly maintained, will not show abnormal changes in appearance from foot traffic and normal use as a result of yarn tufts losing twist within the specified warranty period.
TWO YEAR LIMITED WARRANTY
LCT® warrants the carpet purchased will have a two-year warranty against manufacturing related visual defects. All visual defects must be brought to our attention within two calendar years of purchase. This warranty is non-transferable and extends only to the original purchaser.
GENERAL TERMS, LIMITATIONS AND WARRANTY EXCLUSIONS
LCT® warranties apply to carpet installed in owner-occupied housing. Commercial installations will void all warranties. LCT® warranties cover first-quality material only. Warranties are extended only to the original purchaser and are not transferable unless otherwise stated.
- Carpet DIY warranties do not cover shedding, pooling, watermarking, crushing, matting, traffic patterns, footprints, vacuum marks, pet damage, acts of nature, certain stains, installer errors, or general maintenance-related issues.
- LCT® (Luxury Carpet Tiles) have a tolerance of 1/8" on the width and 1/4" on the length.
- Abrasive wear means fiber loss from the carpet through abrasion resulting from normal foot traffic. Abrasive wear is fiber pile loss of 10% or greater. The Abrasive Wear Limited Warranty is in effect only if the carpet has been installed in accordance with standards detailed in this brochure and has been properly maintained according to the guidelines listed in the "Caring for Your Carpet" section of this brochure.
The Fade Resistance Limited Warranty will use the AATCC Gray Scale for standardized comparisons of color differences (American Association of Textile Chemists and Colorists) to measure the level of any color change.
The Stain Resistance Limited Warranty does not include general soiling or stains from aggressive dyes. Example of other stains that are not covered under the warranty include,
but are not limited, to shoe polish, cosmetics, paint, acids, acne medication, drain cleaners, plant foods, candles, air fresheners, disinfectants, fecal matter, vomit, blood.
The Stain Resistance Limited Warranty is in effect only if the carpet has been installed in accordance meeting standards detailed in this brochure, and has been properly maintained according to the guidelines listed in the “Caring for Your Carpet” section of this brochure. Any exceptions must be approved by Carpet DIY.
PRORATION OF CARPET DIY WARRANTIES
The following is a prorated chart that applies to all LCT® warranties.
LIMITATIONS FOR ALL CARPET LCT® CARPET
Carpet DIY is not responsible for damages to carpet caused by improper installation.
IMPROPER MAINTENANCE AND INADEQUATE CARE
Carpet DIY carpet warranties do not cover damage and carpet failure caused by improper maintenance and inadequate care, which could void all or part of the warranty. Please follow the recommendations outlined in the “Caring for Your Carpet” section of this brochure.
ACCIDENTS, ABUSE, OR ABNORMAL WEAR
Carpet DIY carpet warranties do not cover damage resulting from accidents, abuse, abnormal wear and, or acts of nature. Examples include, but are not limited, to fire, tears, pulls, snags, water damage, burns, melted areas, vacuum cleaner damage, medical equipment, wheelchairs, walkers, exercise equipment and pet damage.
Carpet DIY carpet warranties do not cover damage and carpet failure caused by pets and, or animals. Pets can chew, claw, and tear your carpet. Pet accidents can cause excessive staining, delamination, and odor issues, and are not covered under any warranty.
CARPET ON STAIRS, IN BATHROOMS, IN KITCHENS OR OUTDOORS
Carpets installed on stairs, in bathrooms and in kitchens are not covered under any warranty offered by Carpet DIY. Areas included in this exclusion are stairs, stair landings, bathrooms, kitchens, utility rooms, outdoor areas, or any area subject to other than ordinary foot traffic and use.
CHANGES IN CARPET COLOR
LCT® warranties do not cover changes in carpet resulting from external causes, such as fading due to excessive sunlight, ozone, pooling/watermarking or spills of aggressive household chemicals and other non-food and non- beverage substances. This limitation may not apply on products specified by LCT® carpet labeled with a Stain and, or Fade Warranty.
DIFFERENCES FROM SAMPLE
Carpet DIY carpet warranties do not cover minor and normal differences in color or texture between the samples used to make the selection and the actual product received. Carpet colors can have a color variance up to 10%.
REPLACEMENT OF DISCONTINUED CARPET
If an LCT® carpet has been discontinued and replacement of the product is deemed necessary under the terms of a LCT® carpet warranty, LCT® will replace the carpet with one of comparable quality.
These warranties are valid only in the United States and Canada.
INCIDENTAL OR CONSEQUENTIAL DAMAGES
Carpet DIY excludes and refuses to pay incidental or consequential damages under these warranties. These damages would include, but are not limited to, any loss, expense, or damage other than to the carpet itself that may be the result of a defect in the carpet. Some states do not allow the limitation and exclusion of incidental or consequential damages, so these limitations may not apply.
CARPET DIY LIMITED LIABILITY
Carpet DIY’s liability under the limited warranties will be strictly limited to the actual cost of the carpet of the affected area of the carpet extending to the nearest structure (i.e., wall, door, or separation).
Carpet DIY reserves the right to correct any defect prior to the carpet being replaced and/or removed. Carpet DIY reserves the right to repair, replace, or refund depending on what Carpet DIY considers complies with the terms of a specified warranty.
DISCLAIMER OF IMPLIED WARRANTIES
There are NO implied warranties associated with carpets manufactured by Carpet DIY. This includes warranties of merchantability and fitness for a designated purpose. Nothing goes beyond the expressed terms of coverage established by Carpet DIY. Implied warranties are warranties that the law presumes have been given by the seller even though there are no warranties in writing outlining such warranties. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply.
HOW TO SUBMIT A CLAIM?
If you suspect that your carpet has an issue warranting a claim, kindly refer to the retailer or website where you initially purchased the carpet. All claim matters should be directed through the retailer and/or website, and all communication will be conducted through them. You might be requested to provide tangible evidence, visual proof, or permit a certified representative to carry out an inspection, cleaning, and/or repair within your residence.
Carpet DIY retains the authority to inspect, repair, and/or maintain a warranted carpet prior to considering a replacement. For the preservation of your Carpet DIY warranties, it's imperative that your carpet undergoes regular cleaning and maintenance. Consistent upkeep and care contribute to upholding the carpet's appearance over time. The recommendations provided in this section align with the necessary guidelines to sustain the coverage of the limited warranties, ultimately contributing to extending the carpet's lifespan.